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Service Program

Enhanced Service for Even More Peace of Mind

The manufacturer’s warranty can cover some things, but we know that it rarely covers everything, and especially when you need it. That’s why we created our Enhanced Service plan, for even more peace of mind.

For each and every one of our customers, our unmatched level of service never falters, but if your equipment does, we’ve got you covered with this plan.

Alcom Enhanced Service Plan Features

Alcom Enhanced Service Plan Rules

  1. Enhanced Service does not cover batteries, acts of God, willful damage or damages occurring from incidents including (but not limited to): fire, vandalism, flooding, or other events that Alcom Security could not prevent. (i.e. Lightning or storm damage, which is typically covered by homeowners insurance).
  2. Additional equipment may be added for current product pricing and $65 per site visit..
  3. In order to receive service, your account must be current with no outstanding balances. Non-emergency repairs are scheduled during normal business hours (Monday through Friday 8 AM – 5 PM). Emergency repairs not completed during normal service hours are subject to an extra charge ($65 for Service Plus customers, $130 for non-Service Plus).
  4. This program will be billed in conjunction with your monitoring rate and is subject to monitoring agreement terms.
  5. Enhanced Service does NOT cover video camera’s, routers, video servers, thermostats, lamp or appliance modules, or any equipment offered in either the video or energy management lines. These are covered by a 90-day limited parts and labor warranty. Service calls are charged at standard Time & Materials rate afterward.
  6. Should you ever cancel Enhanced Service, you cannot add it back later.
  7. Service Plus is subject to change without notice, including prices, liabilities and rules

Enhance Your Service

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